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Stayed in March 2025
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Business traveler
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9.5
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Good experience during the stay in Flyzoo. Just scanning your face, you can access your floor, room and breakfast. Although the location is not in the city center, it is suitable for persons who come to contact with Alibaba.
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Stayed in December 2024
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Family
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10
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The check in experience was pleasant. The whole process was very efficient.
The room door will unlock automatically after scanning the face. It's very convenient.
There are complimentary mineral water and tea bags too.
The room lights can be adjusted according to your mood. It's quite refreshing.
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Stayed in November 2024
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Solo traveler
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10
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Live in the future, break the limitation by combining smart home/hotel system of tianmao jingling and &4-5 stars hotel facilities and amenities. I am a foreigner so still need to have staff to support to check in, but they upgrade my room, others are awesome, open your room in different style. Have a lot of fun thing if you would like to explore more.
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Stayed in September 2024
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Business traveler
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10
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Hotel enhanced with AI! There are small robots that bring the delivery to your room or you can insert shopping bags if they are small enough.
To get to the floor of the room there is facial recognition that automatically selects your floor.
To enter the room, here too, facial recognition that unlocks the door.
In the room you have voice commands (which you can turn off).
The room is spotless, without carpeting, with a very large bed (big enough for almost three people) and adjustable light color.
The bathroom has an automatic and heated toilet.
The walk-in shower is extensive.
The panorama is wide and beautiful. Mine is on the back side of the hotel, on the opposite side the view is on the main street and on private and very elegant residential neighborhoods.
The breakfast is fantastic! The offer in pure Chinese style, but also Western and Japanese, is super wide. Try everything!
The elegant and relaxing lounge bar, also to wrap up the latest business updates.
The staff super courteous and proactive.
The location is ideal for business, for those who want to visit the Alibaba campuses, and is very close to a small mall where you can try numerous local restaurants or do your grocery.
A bit far from the downtown but well connected with tube or taxi (here very cheap).
100% approved!
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Stayed in April 2025
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Traveling with friends
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9
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Good size room, located next to the Alibaba campus but a bit far from the City Centre and West Lake.
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Stayed in September 2024
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Business traveler
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10
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I have an amazing stay in the hotel. The room allocated to me comes with a King Bed.
It is very futuristic hotel with so many smart tech in all parts of the hotel and room.
All the amenities are new, the environment is good, the cleanliness is very very good.
Overall I give a near perfect 10 rating for the comfort, guests experience and hospitality.
I will confirm stay in this hotel the next time I visit Hang Zhou.
I especially recommend Ms Su, 小苏 as a top employee of the hotel as she is very dedicated to arrange for my room stay! Thank you to Ms Su and the team from Fly Zoo.
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Stayed in January 2025
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Couple
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6.5
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Overall still acceptable just the technology for the building needs to enhance if you called yourself smart building.
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Stayed in December 2024
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Business traveler
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9.5
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Although now tech is widely used in similar type of hotels, yet this Flyzoo is still a good experience to stay, most that i like is the face scan usage, very convenient in every action needed, like open the room, automatic floor detection in the lift, and getting into the breakfast outlet. Breakfast is great with varieties & good taste, the only a little down side is the language, yet translation app is a solution.
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Stayed in December 2024
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Family
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10
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Very friendly staff, superb service and a wide selection available for breakfast.
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Stayed in May 2024
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Business traveler
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10
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Very futuristic! Very futuristic! Very futuristic! Very futuristic!
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